Securus Technologies Helps To Obliterate Crime in Prisons

Securus Technologies is a communications company that provides communications resources to inmates in correctional institutions and their families. Inmates can communicate through several methods including:

  • Advanced Payments – A party, usually the family will pay the phone charges in advance
  • Traditional Collect – The call is charged to the party that the inmate is calling, if accepted
  • Inmate Debit – Charges are billed to the inmate’s account within the correctional unit
  • Direct Bill – The charges are billed directly to another party, usually the family, on a regular basis

There is another method of communication using live video conferencing which is just like being there. At a specified time a hookup is arranged so both parties are on camera and speaker simultaneously so they can have a meaningful conversation. It saves the family a trip to the institution and time waiting in line to get to an open place where they can meet their incarcerated loved one. This is a very popular venue.


An added feature to the communications aspect of the program is the protection that is offered from criminal activity. With such an open platform it is apparent that certain individuals might use it for criminal purposes, so safeguards are built into the system.


There is a voice tracking feature that can recognize voices and tie that recognition to specific individuals. Voice monitoring and tracking is a major safeguard against the bringing in of drugs, alcohol, contraband and other illegal and unwanted items. Protection against threats, blackmail, and gang activity is also thwarted by the system.


It is possible to track voice imprints as they relate to all calls whether to family or other inmates. Any conversations that may lead to a criminal activity can be traced to individual callers or groups.


Securus Technologies Measures Up With The Best

Securus Technologies is a nationally leading provider of communications services for safety organizations, law enforcement agencies, and correctional facilities, serving over 3,400 customers and 1.2 million inmates all throughout North America.


The company offers sophisticated phone services to inmates and families such as prepaid calling, inmate debit where the inmate pays for the plan, collect calls, and direct billing. A very popular plan is the video plan where each party on the call can see the other, as long as a web camera is available on both ends of the call. Jail Voicemail, email, and a money transfer feature are also available. These plans offer a variety of ways the inmate and the family can find a calling plan that suits their needs.


Having the availability of a seamless phone plan where inmates and families can connect does a lot to ease the incarceration struggles that inmates have to deal with.


Recently a competitor of Securus, GTL, began to broadcast vast untruths about the service and pricing of Securus by stating aloud and in their advertising that their services and pricing was vastly superior to Securus. The information going out was so false and untrue that Securus decided to put an end to all of the nonsense.


Securus offered GTL the chance to entered into a challenge to compare the metrics of the two companies, and the final decision was to be decided by a disinterested third party adjudicator.  After a couple of weeks, GTL politely declined the offer to participate in the challenge.


If the contest had occurred, there is no doubt that Securus would have overwhelmed GTL. Securus takes their role as serving their customers very seriously, and the results of their efforts reflect that sentiment.